Real People, Real Service – No Bots, No Support Tickets.
Mailchimp was working with a vendor that had frequent miscommunications, missed SLAs, and lack of needed services on the fulfillment and kitting programs. They were looking for a vendor that would be a partner, understand their business and have forethought and feedback to make their program better.
When Mailchimp came to All Points we needed to set clear communication guidelines, understand the way the program was currently operating and listen to what their vision was moving forward.
Through a series of meetings with the key players, we were able to create a user-friendly ordering system that enabled ordering restrictions that alleviated pain points within Mailchimp, bulk ordering functionality, print on demand capabilities, create an order fulfillment process for their employee rewards system that didn’t exists previously and improve upon their SLA’s by shipping orders within 24 hours, most shipping the same day.
Mailchimp was also in need of high-quality specialized kitting for VIP gifts, holiday gifts and employee mailings. With our experience, we were able to create gift packaging that was eco-friendly and represented their brand well.
Caring for the environment is extremely important to Mailchimp, so all products used in their fulfillment are eco-friendly and shipped via carbon-neutral methods.
With the improved service levels, All Points ships 13,000 pick and pack orders annually and approximately twenty specialized kitting projects ranging from 200 kits to 3,000 kits per project.
60% Increase in user volume and order fulfillment.
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