UNICEF’s Trick-or-Treat participant database had been poorly managed by their prior fulfillment company. Many of the records were duplicates, outdated or incorrect. The call center tasked with taking Trick-or-Treat collection box orders was unable to work with the database and report program participation. In addition, UNICEF needed to take cost out of the program in order to deliver higher revenue to the actual programs.
All Points positively impacted the Trick-or-Treat program in several ways:
Our solution was a proven success, because we managed to help our client by: All Points significantly improved UNICEF’s Trick-or-Treat program by overhauling the participant database and optimizing fulfillment processes. They eliminated duplicate records, implemented a cost-effective shipping program, and set up an automatic pre-fill campaign for recurring participants. An online order system and real-time data access streamlined operations. These changes resulted in over $200,000 in shipping cost savings, reduced labor and call center costs, and enhanced overall program efficiency.
Saving over $200,000 in shipping costs
Reducing call center personnel time on call
Reducing return shipping costs